Refund Policy
At Basil Stays, we strive to provide the best experience for our guests. We understand that plans can change, and we have established the following refund policy to ensure fairness and transparency.
1. General Refund Policy
- Full Refund:
- Cancellations made 30 days or more before the check-in date will receive a full refund, minus a 5% administrative fee.
- Partial Refund:
- Cancellations made between 15 and 29 days before the check-in date will receive a 50% refund.
- No Refund:
- Cancellations made less than 15 days before the check-in date will not be eligible for a refund.
2. Non-Refundable Rates
Bookings made under non-refundable rates are not eligible for any refund, regardless of the cancellation date.
3. Modifications
- Date Changes:
- Requests to change booking dates are subject to availability and may incur additional charges. Requests must be made at least 14 days prior to the original check-in date.
- Other Changes:
- Any other modifications to the booking are also subject to availability and may incur additional charges.
4. Early Departures
No refunds will be provided for early departures or unused nights.
5. No-Show Policy
Guests who do not show up on the scheduled check-in date without prior notice will not be eligible for a refund.
6. Force Majeure
In the event of unforeseen circumstances such as natural disasters, political unrest, or other emergencies, Basil Stays reserves the right to offer alternative accommodation or a refund at our discretion.
7. Refund Process
- Refund Requests:
- To request a refund, please contact our customer service team at [your email] or [your phone number] with your booking details.
- Processing Time:
- Refunds will be processed within 14 days of the cancellation confirmation. The refunded amount will be credited to the original method of payment.
8. Contact Us
For any questions or concerns regarding our refund policy, please contact us at [email protected]. Our team is here to assist you and ensure your experience with Basil Stays is a pleasant one.
